Huduma Kenya extends working hours after CS Jumwa’s directive

By , K24 Digital
On Tue, 29 Nov, 2022 14:18 | 2 mins read
Huduma Kenya extends working hours after CS Jumwa's directive
Huduma Kenya GPO offices. PHOTO/Courtesy

Huduma Kenya has extended working hours in select branches to improve access to service by members of the public.

In a statement on Tuesday, November 29, Huduma Kenya said starting December 5, 2022, 18 Huduma Centres will operate four 12 hours a day.

The centres will open from 7:00 am to 7:00 pm, to serve members of the public who would like to access services past 5:00 pm.

"A first on public service delivery. Starting 5/12/22, we shall start serving Mwananchi from 7am to 7pm," Huduma Kenya said in a statement.

"We shall commence with 18 branches around the country."

The centres include Nairobi GPO, City Square, Makadara, Kibra, Eastleigh, Kiambu, Nakuru, Eldoret, Nyeri, Embu, Meru and Laikipia.

Others are Kisii, Kitale, Kericho, Kakamega, Kisumu and Mombasa centers.

The extension follows a directive from Public Service and Gender Cabinet Secretary Aisha Jumwa.

Jumwa early this month promised to enhance access to services at Huduma Centre outlets within the next 100 days.

“In line with this, the ministry has commenced extending working hrs on a shift basis for the Huduma Contact Centre from 7 am to 9 pm,” Jumwa said a day after taking oath of office.

100 Huduma Centres

The CS, who was speaking on Monday at the GPO Huduma Centre on November 1, also said that the ministry will roll out 100 Huduma Mashinani Outreach services, decentralising the services from the 18 key centres.

This will be an addition to the 52 Huduma centres across 47 counties.

"We will launch the model sub-county Huduma Centre in partnership with National Government Constituency Development fund in preparation to set up Huduma centres across various sub counties," the CS added.

Jumwa also said the government had set plans to launch a training program on Huduma Kenya standards and Customer service excellence to enhance better customer experiences.

Huduma Kenya was launched in Kenya in November 2013 to help members of the public access services conveniently.

Some of the services available at Huduma Centres countrywide include Identity card replacement, processing of certificate of good conduct, renewal of drivers licenses, Higher Education Loans Board application and repayment services, Kenya Revenue Authority (KRA) services among others.

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