Safaricom

Safaricom announces 5-hour disruption of M-Pesa, Hustler Fund services

By Wycliffe Nyamasege | 5 months ago

Telecommunications provider Safaricom has announced a temporary system upgrade on Saturday, May 20, 2023, which will affect key services including mob...

Safaricom explains why users’ M-Pesa menus were ‘in operation’ without their knowledge

By Martin Oduor | 8 months ago

Safaricom came under pressure from Kenyans who noticed that their M-Pesa menus were initiating transactions without their knowledge. Former Tusker Pro...

Court blocks petition to stop Safaricom from introducing Bonga points expiry

By Martin Oduor | 9 months ago

The High Court has thwarted a petition to have Safaricom stopped from introducing an expiry date for its loyalty points popularly known as Bonga point...

Safaricom reduces airtime, data prices as Airtel erodes its market dominance

By Martin Oduor | 10 months ago

Safaricom has reduced PostPay prices for airtime and data amid fierce competition from its rival Airtel. In a statement on Monday, December 5, 2022, S...

Safaricom’s Bonga Points to start expiring in January 2023

By Francis Muli | 10 months ago

Safaricom has announced expiry time for its loyalty programme dubbed Bonga points effective October 28, 2022. In the telco’s updated terms and condi...

Safaricom hints at return of charges on banking transactions

By Francis Muli | 11 months ago

Safaricom has hinted that it might soon start charging banking transactions, two years after the charges were dropped due to Covid-19. While reporting...

Kenyans react as Safaricom switches off unregistered lines

By Naomi Njoroge | 12 months ago

Some of the Safaricom users woke up to suspended lines after missing the SIM registration deadline. In an earlier communication, all SIM cards were su...

Michael Joseph explains why he resigned as Safaricom board chair

By Francis Muli | 1 year ago

Safaricom founding CEO Michael Joseph has come out to reveal the reasons he decided to quit his plum job as the telco’s board chair. Joseph was ...

John Ngumi replaces Michael Joseph as Safaricom board chairman

By Francis Muli | 1 year ago

John Ngumi has been appointed as new Safaricom PLC Director and Chairman of the Board with effect from August 1, 2022. Ngumi takes over from Michael J...