Safaricom has addressed the issue of some customers failing to receive M-Pesa messages after transactions.
This follows an outcry by some customers using the mobile money network, who complained that they are either not receiving messages or the messages are being blocked.
In a statement on Friday, February 9, 2024, Safaricom said the scenario was a result of the customers using third party applications as the default applications for messaging.
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"Dear Customer, We have noted that some of our customers are not receiving messages from Safaricom and/or M-Pesa. This issue is affecting customers with Android phones who are using third party SMS apps," Safaricom stated.
Safaricom's advise on M-Pesa messages
To resolve the issue, the giant telco advised affected customers to check their spam and blocked folders and unblock messages from the telco.
Alternatively, they have been advised to use the default messaging app.
"Open your SMS app and check the Spam & Blocked folder. Find a Safaricom and M-PESA message and unblock it. All subsequent messages will go to the main inbox. Additionally, customers using Android smartphones can select the default SMS app as it does not have a spate folder," Safaricom added.
