Safaricom unveils no expiry data bundles in wake of complaint

By Joel Muinde On Wed, 23 Oct, 2019 09:59 | < 1 min read
The Kenyan Government on Wednesday, July 10 directed Safaricom, Telkom and Airtel to withdraw the Paybill numbers used by suspended 27 betting companies. [PHOTO | COURTESY]
Mobile phone user. PHOTO | FILE

The fear of a law suit seems to have driven Safaricom to unveil data bundles and airtime with no expiry date.

This is after city based lawyer Adrian Kamotho filed a complaint with the communications and appeals tribunal on Tuesday accusing three telecommunication firms of unfair trade practices.

In his case Mr. Kamotho alleged that Safaricom,Airtel and Telkom Kenya were taking advantage of poor kenyans by taking away their unused data bundles upon expiry within a limited period.

To avoid a protracted legal battle Safaricom the largest telecom in Kenya appears to have preempted the case by simply repackaging its bundles in a move that will not only excite its consumers but also will ensure that any intended law suit is not instituted.

The telco announced the new strategy on Wednesday, October 23, in bid to promote transparency and honesty.

Both data bundles, calls and SMS with no expiry are immediately available on *544#.

“Over the last 19 years, we have come a long way together with our customers. As we celebrate our anniversary, it is a unique opportunity to reevaluate our operations to ensure that we remain relevant to our customers into the future. Today, we are starting afresh and going forward we aim to be even more simple, transparent and honest in everything that we do,” said Michael Joseph, Chief Executive Officer, Safaricom.

Are you a Kenyan in the diaspora with a story to tell? Do you know someone of Kenyan origin doing something remarkable in the diaspora? Do you have an opinion that you would like to share? Email us at [email protected]