Absa Bank Kenya has confirmed that it will pay back Sh80,000 to one of its customers who complained that her account had been hacked by fraudsters.
The woman, who identified herself as Winnie, said her account was illegally accessed on May 11, 2020, at night.
“On 11th I was working the night shift. I passed by a fuel station at Kasarani where I swiped my card for Sh1,000,” said the Absa customer.
While at work, she said that she received a message notification from Absa Bank Kenya that Sh0 had been debited in her account. About the message minute, she received another notification that Sh109 had been debited but was immediately debited back.
“We dialed (with a colleague) the customer care but at the same time, another debit of Sh265,000 was made in her account,” she claimed.
The woman said that the customer care person she contacted did not block her card but instead transferred her to the fraud team.
“By the time the fraud team was getting back to me, a transaction of three phases had been made, a total amount of Sh600,000 had been debited from the account,” said the woman.
She said that the fraud team assured her that they had started investigations on May 12, and that they would get back her money.
However, an insider at the bank said that the amount the woman quoted was exaggerated but they would refund the Sh80,000 that was taken from her account.